Do you have any doubts? Here you can find some replies to the most frequent questions of our guests.

If you cannot find a reply to your question, contact us.

Frequently Asked Questions

Why book directly with us?

Direct booking gives you numerous benefits: - Best price guarantee - Free cleaning fee - free Additional extras - 10% discount voucher on next stay, find more deals here.

When is my reservation considered as confirmed?

To confirm your reservation you have to pay in advance the 30% of the total amount. Once this is done, you will receive an email confirming your reservation, in which you will find all the details.

May I modify my reservation?

We will be more than happy to modify, in any moment, the number of guests up to 14 adults (+ 2 babies). On the other side, we do everything we can to change the period of your reservation, without asking for any additional charges. In case the reservation must be moved to a period where the rate is higher, we ask you to pay the difference. If the change is not possible, due to lack of availability of the riad, you will be required to respect the original reservation or the cancellation policy. In case of early departure, the remaining nights will be at your expense.

What about your cancellation policy?

The 30% deposit cannot be refunded in any case, we will more than happy to issue a voucher of the same amount to be used within the next 12 months. If within 12 months, the stay will not be rescheduled, the deposit will be definitively lost

Once arrived in Marrakech, how do I get to the Riad?

Contact us before your arrival, and we will arrange a car with driver to pick you up wherever you are. Remember that we offer a free on way transfer, if you book directly on the website.

What languages are spoken at the hotel?

Our staff speak English, Franc and Arabic. For Italian communication, please contact the direction.

What are your payment options?

We accept Euro, USD Dollar or Moroccan dirhams by Paypal or cash.

Is the Riad suitable for children?

Yes, children are welcome, and we ask their parents not to leave them alone. We also have 2 cots, on request, that can be put in the parents room at 25 € per day.

Is there a tourist tax in Marrakech?

Yes, the tourist tax is 23dh per person per night. This tax is not included in the price of the stay, and must be paid cash directly at the riad.


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